Customer Service Coordinator

Seeking a proactive and detail-oriented professional with a passion for providing exceptional customer service.

Are you a proactive and detail-oriented professional with a passion for providing exceptional customer service? Join our dynamic team as a Customer Service Coordinator, where you will provide crucial administrative support to our Customer Service team and step in as a back-up receptionist when needed. Your positive and professional presence will make a significant impact on our team and customers alike.

 

Position Functions: 

  • Assist Customer Service with quotes, sales, and order-related inquiries from outside dealers, agents, and Regional Sales Managers.
  • Load projects into our Project Management Software and follow up with the Design team on project progress.
  • Coordinate logo laminates and manage project registrations.
  • Utilize our CRM software to follow up on projects and close them as necessary.
  • Proofread quotes to ensure compliance with FF&E (Furniture, Fixtures & Equipment) specifications.
  • Handle filing tasks as needed and serve as a back-up receptionist during lunches, answering and routing incoming calls, and greeting visitors.

 

Position Expectations: 

  • Is comfortable communicating with a variety of internal and external contacts using different methods.
  • Executes data entry, mailings, and correspondence accurately and promptly, with high attention to detail.
  • Is a team player willing to take on various tasks as directed by management.
  • Can interact effectively with all departments to ensure the accurate and timely flow of information within the facility.

 

Qualifications: 

  • A minimum of 2 years of experience in an administrative support role.
  • The ability to adapt and thrive in a fast-paced environment.
  • Proficiency with the Microsoft Office Suite, including Excel and Microsoft 365 (a plus).
  • A high school diploma (administrative certification preferred).
  • Excellent interpersonal and communication skills, both verbal and written.
  • Exceptional customer service skills for both external and internal customers.
  • Experience with an integrated manufacturing system (ERP) is a plus.

 

Why Join Us?

Be part of a team that values collaboration, innovation, and dedication. If you are ready to take the next step in your career and contribute to a company that values your skills and expertise, we would love to hear from you. Apply today and become an integral part of our Customer Service team!

 

About Palmer Hamilton

As a highly recognized and trusted business advisor to end users and sales partners, Palmer Hamilton customers rely on our dynamic, proud, and dedicated team of over 100 to provide turnkey, tailored, and design-forward spaces that enhance student engagement and collaboration helping schools deliver world-class education outcomes.

Our welcoming and respectful culture provides the foundation in which we are proud to offer the most diverse and highest quality products and services available in the industry.

Palmer Hamilton and its PH Design division primarily serve the K-12 education market focusing on food court and other learning spaces. Via it’s PHabLAB and INVENTORCLOUD divisions, it provides turnkey makerspaces and project-based learning resources for STEM / STEAM education.  As of 2020, Palmer Hamilton officially established “Hamilton Manufacturing Services,” a wholly owned subsidiary that provides OEM services to customers across a multitude of industries.